Booking terms

Sekhem Sauna & Recovery Ltd, a company registered in England and Wales, company number 17297125, at Trevissome Park, Blackwater, Truro, TR4 8UN.

In these terms, “we” is that company and “you” is the person whose name is on the booking. If you book for other people, you are responsible for telling them what is in here, particularly the safety guidance and the age policy.

A booking is a place, or several places, at one session that starts at a stated time and runs for a stated length. It is not membership, a credit, or an open ticket.

When you choose a session your places are held for 20 minutes while you pay. A hold is not a booking. The agreement exists once your payment succeeds and we send you a confirmation email carrying a booking reference. If payment does not complete inside the hold, the places go back and you have to start again.

Online booking closes 60 minutes before a session starts, because staff need to know who is coming. Sessions open for booking up to 60 days ahead. Inside the cutoff, ring 01872 487 173 and we will tell you honestly whether there is room.

Your booking reference is an identifier, not a password. Use the link in your confirmation email to change or cancel your booking. You cannot share or transfer the link.

All prices are in pounds sterling (GBP) and are the total you pay. Booking fees do not apply.

Prices include no VAT, because we are not VAT registered. If that changes, the rate and our registration number will be printed here.

The price is fixed at the time of booking. If we later change what a session costs, existing bookings will not be affected. New bookings will be at the new price.

Payment is taken by Stripe on Stripe’s own page. We never see your card details. What we hold about the payment is set out in the privacy notice.

Free cancellation up to 24 hours before your session.

Policy version 2026-09-29. The version in force when you booked is stored on your booking and is the one that applies to it.

• More than 24 hours' notice - Cancel/reschedule your booking free of charge. Less than 24 hours' notice - Your session will be charged in full. No-shows - Sessions missed without notice will be charged in full.
• If you become unwell, please contact us asap. We will consider these situations on a case-by-case basis. We reserve the right to deny entry to the facilities if you appear to be unwell on arrival and you will not be entitled to a refund.
• Please note that late arrival does not extend your session time.

Moving a session to another date is a request rather than a right. Ask at least 24 hours before the start and we will move you if there is room. Inside that window it depends on who else is booked.

Cancel using the link in your confirmation email. Please note that cancellations affect the whole booking, so if you have booked for more than one person or made a group booking, all sessions will be cancelled. If you would like to cancel for one person in your booking only, please email us instead [email protected] Standard cancellation policy applies.

In the event that Sekhem Sauna & Recovery need to cancel your booking, your session fee will be refunded to your original payment method. For multi-visit pass holders and members, any session credits will be reinstated.

We do not pay for travel, time off work or other costs incurred by you as a result of any cancellation.

We recommend you arrive 10 minutes before the time on your booking. If you arrive late, that time will be lost from your session. We recommend that you wear swimwear under your clothing for quick changing and transition between sessions/guests and to get the most out of your time with us. Please note your session time is 60 mins maximum, this includes time for showering and changing at the end of your session. You may use the relaxation suite for up to 60 mins after your thermal experience is complete.

Sessions are for adults aged 18 and over.

If you look under 25 we may ask for photographic ID. We do not record anything from it. If you cannot show that you are 18 or over when we ask, we will refuse entry and there is no refund, so please do not book on the assumption that nobody checks.

Please note that under 18's are not permitted to use the sauna.

We do not ask for or require specific health information. Health information is special-category data and as such will not be held or recorded by us.

Please refer and consent to our 'Sauna & Cold Immersion Safety Declaration' at the time of booking.

A ticked box is not a waiver of anything we cannot lawfully waive.

Eight people sitting quietly in a hot room only works if everyone behaves. We will refuse entry, or ask you to leave partway through a session, if you:
Do not respect sauna etiquette and house rules.
Arrive under the influence of drugs or alcohol.
Are in any way abusive or aggressive towards staff or other sauna guests.
Attend your session unwell.
Behave in a way that makes other guests uncomfortable including verbal or physical harassment, photographing or filming on site without express permission from management and participating guests.
Fail to follow safety instructions and procedures.
Are not wearing appropriate swimwear.

If we refuse entry or remove you for one of those reasons, there is no refund and we may decline future bookings or revoke your membership.

Phones, tablets, screens and speakers are not permitted past reception. Please use the hanging storage provided or leave valuables at home.

Hanging storage provided is for clothing and non-valuable items. Shoes and coats are to be left in the designated area in reception. Valuables are left entirely at your own risk. We do not provide locked or secure storage. Lost property is kept for 28 days and disposed of after this time if unclaimed.

Booking a session for a specific date sits outside the usual 14-day right to change your mind. Regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 excludes leisure activities booked for a particular date.

Email [email protected] or ring 01872 487 173.

If you're unhappy with any part of your experience at Sekhem Sauna & Recovery, tell us first. Please speak to a member of staff or email us [email protected] with your booking reference and details of your complaint. We aim to reply within 5 days.

We are not signed up to an alternative dispute resolution scheme, so if we cannot agree, the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you can bring proceedings there instead. These terms are governed by the law of England and Wales.

Changing these terms never changes a booking that already exists. Every booking stores the version it was made under, along with the cancellation wording as it read that day. Those terms and conditions apply.

These terms are version 2026-09-30.7, recorded on every booking, membership, pass and gift card made while they stand.

See also the privacy notice and the first visit guide.